Schedule and Pay:
The following is indicative of the level and types of activities performed by incumbents in this title. It is not meant to be all inclusive and does not preclude a supervisor from assigning activities not listed which could reasonably be expected to be performed by an employee in this title.
1. The primary role of the Office Specialist is scheduling which includes checking clients in and out.
2. Make reminder phone calls for next day appointments.
3. Perform skilled keyboarding and accurate data entry in a fully integrated electronic medical record system; performs reception work, including providing routine information concerning clinic procedures and services, collecting fees, referring callers to appropriate staff and taking detailed messages.
4. Accurately records daily fee collection including service fees, copays, deductibles and invoice payments.
5. Reviews records and documents for completeness, compliance with standards and for accuracy
6. Scans and files materials in record system in accordance with guidelines.
7. Maintains records of time and benefit usage, employee certification and training. Provide coverage within and at other clinics within the agency as requested.
8. Adhere to prescribed privacy practices and HIPAA regulations to protect the security of our clients and their medical records and ensure that confidentiality is maintained.
9. Support Full Time Office Specialists to ensure completeness of daily tasks.
1. Knowledge of grammar, spelling, punctuation and required formats necessary to recognize and correct such errors in correspondence, records and reports;
2. Knowledge of software packages for word processing to produce a variety of information and for database management to track information;
3. Knowledge of office practices necessary for interacting with staff and the public, processing work-flow, and filing and retrieving information;
4. Knowledge of arithmetic to verify calculations and report on work activities;
5. Skill in operating office automation equipment sufficient to produce work accurately and efficiently;
6. Ability to learn and work within procedures and guidelines;
7. Ability to provide basic information and direction to clients, public and others;
8. Ability to collect and record fees;
9. Ability to develop and maintain collaborative and supportive working relationships with all members of the clinical and clerical staff; informs Clinic Director of relevant clinical and administrative issues; consult appropriately; actively support program goals and system improvements/changes.