The Office Specialist/Medical Receptionist position provides clerical support to a center. While actual duties vary according to center needs, the incumbent performs a variety of tasks: including greeting and scheduling clients and visitors, calling clients to remind them of appointments, collecting copays and service fees, answering and routing calls and keeping paperwork organized. In addition, the incumbent provides a variety of routine clerical services such as filing, photocopying, faxing, maintaining office supplies, sorting and distributing mail and other similar activities.
- The primary role of the Office Specialist is scheduling which includes checking clients in and out.
- Make reminder phone calls for next day appointments.
- Perform skilled keyboarding and accurate data entry in a fully integrated electronic medical record system; performs reception work, including providing routine information concerning clinic procedures and services, collecting fees, referring callers to appropriate staff and taking detailed messages.
- Accurately records daily fee collection including service fees, copays, deductibles and invoice payments.
- Reviews records and documents for completeness, compliance with standards and for accuracy
- Scans and files materials in record system in accordance with guidelines.
- Maintains records of time and benefit usage, employee certification and training. Provide coverage within and at other clinics within the agency as requested.
- Adhere to prescribed privacy practices and HIPAA regulations to protect the security of our clients and their medical records and ensure that confidentiality is maintained.
- Support Full Time Office Specialists to ensure completeness of daily tasks.
Graduation from high school or possession of a high school equivalency diploma and one year of full-time clerical work experience, or completion of a clerical training program which includes an internship.