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INTAKE SPECIALIST

KINGSTON

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Category:

CLERICAL

Status:

FULL TIME / TEMP TO PERM

Type of Business

LEGAL OFFICE

Job Qualifications:

Can you imagine going to work every day knowing that you're making a positive difference? We are looking for an up-and-coming superhero to help establish our intake department.  When our prospective clients call us for help, they're often going through an emotionally difficult period. Our Intake Specialists provide our potential clients the ultimate telephone experience. It requires the right combination of telephone skills, empathy, and ability to investigate to the root of their legal issues.

If that's you, you'll play an integral role in creating memorable client experiences. This important position involves complete administrative duties related to client intake and retention.  Additionally, if you have Plaintiff Personal Injury experience, and are looking for that next step in your career, this position is perfect for you!

Job Description:

Can you imagine going to work every day knowing that you're making a positive difference? We are looking for an up-and-coming superhero to help establish our intake department.  When our prospective clients call us for help, they're often going through an emotionally difficult period. Our Intake Specialists provide our potential clients the ultimate telephone experience. It requires the right combination of telephone skills, empathy, and ability to investigate to the root of their legal issues.

If that's you, you'll play an integral role in creating memorable client experiences. This important position involves complete administrative duties related to client intake and retention.  Additionally, if you have Plaintiff Personal Injury experience, and are looking for that next step in your career, this position is perfect for you!

Other requirements include the following:

  • Conveys confidence on the phone
  • Sets the tone and the pace of the client phone call
  • Shows empathy to clients and puts them at ease during their difficult time
  • Treats a call at 4:30 on Friday with the same care and compassion as one on Monday morning
  • Demonstrates exceptional communication skills
  • Proficient in Microsoft Office and database entry
  • Strong multitasking skills
  • Inbound sales experience is a plus
  • Plaintiff personal injury experience a plus
  • We provide training, and for the right person, this will be a highly rewarding position.

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INTAKE SPECIALIST
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