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CONTACT CENTER AGENT

POUGHKEEPSIE, NY

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Category:

FULL TIME

Status:

POSSIBLE TEMP TO PERM

Type of Business

MEDICAL OFFICE

Job Qualifications:

Schedule and Pay:

  • Hours: Monday-Friday, 9:30am-6pm, Rotating Saturdays
  • Pay Range: $18-$19/Hour
  • Temporary through June, possible temp to perm
  • Location: Poughkeepsie

The Contact Center Agent operates the Group’s Contact Center and provides routine information and directs calls to appropriate area.

Job Description:

Essential Duties and Responsibilities:

  • Channels all incoming calls, routes calls to appropriate department and/or person.  Announces calls to physicians and executive staff.
  • Takes messages and processes them accordingly.
  • Knows physicians and staff schedules for all offices.
  • Has general information regarding insurance, schedule, procedures, and services provided by the Group.
  • Keeps log of physician telephone numbers, cell phones and pager numbers.
  • Responsible for taking consults called in by the hospital, physicians or service and relaying them to physicians requested.
  • Handles emergencies according to specified procedure.
  • Turns over calls to the answering service as per instructed.
  • Keeps answering service advised to covering physicians, physician telephone pagers and telephone numbers.
  • Confirms physicians’ daily appointments, checking information and updating when possible.
  • Maintains information and confidentiality.
  • Performs related work as required.

Typical Working Conditions:

  • Work is performed in reception area.
  • Involves frequent contact with patients, physicians, and staff.
  • Work may be stressful at times, interaction with others is constant and interruptive
  • Contact involves dealing with sick people

Qualifications:

  • Superior customer service skills
  • PC proficiency with Microsoft Office and Outlook
  • Self-starter with the ability to work independently

Experience:

  • One to two years of Contact Center experience preferably in a medical group.

Education:

  • High School diploma or equivalent/GED

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CONTACT CENTER AGENT
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